Yes, we have a dedicated solution for contact and call centres.  We can provide services for inbound, outbound or mixed solutions. 

Off-site call queuing

This means that the client can have a capability to handle callers and queue them off-site so that the calls do not take up the line capacity at the premises. 

Auto-attendant menu

This system in its most basic form provides an audio menu of options that the caller can select.  More advanced options can include using speech recognition technology which will assist callers more accurately and can also in some circumstances provide some services when the offices are closed.

Call centre services

Our contact centre solutions can receive feedback and contacts in a number of ways.  In addition to phone calls agents can be trained to accept e-mails and web chats.  These items can be queued like calls and reported on statistically.  

Call recording

In many commercial environments it is becoming commonplace for calls to be recorded and archived for training and evidential purposes.  If required, our system can record all calls.

Bespoke database integration

Our developers can integrate the above systems with almost any CRM or contact database.  This can be used for carious purposes including to "pop" client files on the agent's screen prior to the call be answered.

Expansion

All of the above services and more can be added to a standard system at any time to suit the client's growth and development.

Please contact us for more details.